TECHNICAL FAQs

I am having problems logging into my account. Why?
Make sure you are using the correct account number and password. Erase all temporary internet files from your computer and clear cache memory. Our website is Internet Explorer and Firefox compatible; you may be unable to access our website using an AOL browser. If these tips don't resolve your problem, please contact Account Management at 1-800-977-4717 or cs@betonline.com.

Why am I experiencing problems with my AOL browser?
AOL is often incompatible with BetOnline.com. To best view the site, use Microsoft Internet Explorer, Netscape Navigator or Firefox. These browsers will not affect your AOL dial-up connection should you have one, but will eliminate many problems which have been reported by native browser AOL users.
Some AOL 7.0 users may be unable to use BetOnline.com. There is a possible conflict with the proxy servers they use.

How do I best view the site?
BetOnline.com is best viewed using the latest Internet Explorer browser. Other browsers give satisfactory results, though there may be some visual misalignment.

What are "cookies" and how do I enable them?
HTTP cookies are small pieces of information your computer stores on its hard drive. Cookies allow your browser to remember specific information, like your account ID or wagers you've added to your account. A cookie can't be used to get data from your hard drive, find your email address or retrieve any personal information.
Every browser places access to cookies differently. We've included information for some common browsers below. If your browser is not listed here, please visit your browser's help page to find out how to enable them. If you can't find the information, try contacting your browser's customer service department.
We are committed to protecting your privacy. Our cookies do not contain any personally identifying information. Our affiliates or advertisers may also use cookies.

How do I enable Internet Explorer's cookies?

Internet Explorer 6.0 users
Internet Explorer version 6.0 has several options available for handling cookies. This new version is privacy driven; its security and privacy settings may cause some conflicts when enabling cookies. To make sure you have cookies enabled, double-check your browser settings:
1. In the menu bar at the top of your browser click “Tools”, then “Internet Options”
2. Click the “Security” tab
3. Set the security level to “Medium” to allow cookies
4. Click on the “Privacy” tab
5. Set the privacy level to “Accept All Cookies” (drag the button to the bottom)
6. While still on the “Privacy” tab, click the “Advanced” button
7. Click the box indicating “Override automatic cookie handling”
8. Ensure the following boxes are checked: “Accept First-party Cookies”; “Prompt Third-party Cookies”; and “Always Allow Session Cookies”
9. Click the “General” tab
10. Click “'Delete Cookies” and “Delete Files”
11. Click “Settings” and select “Every visit to the page”
12. Click “OK” to exit

Session cookies are used to store information only during a single session; they enable you to search from one page to the next without losing any of your search criteria (or products you may have in your online shopping cart). Session cookies also remember your email address and password when completing your order. These cookies are deleted from your computer automatically when you are finished searching or ordering.

Internet Explorer 5.x users
1. Click the Tools menu. Select “Internet Options”. Choose “Security”.
2. In the “Internet Options” dialog, choose the Internet as your content zone (click the globe).
3. Click “Custom Level”
4. Scroll through the list until you see the “Cookies” section. Enable “Allow cookies that are stored on your computer”
5. Click “OK”
6. Click the General tab
7. Click “'Delete Files”
8. Click “Settings” and select “Every visit to the page”
9. Click “OK”

Internet Explorer 4.x users
1. Click the View menu and choose “Internet Options”
2. Click the Advanced tab.
3. Scroll through the list to the Security section. A few lines below you will find the Cookies subsection. Click “Always accept cookies”
4. Click “OK”

Netscape 6.0 users
Netscape has made handling cookies simple and informative. You can easily allow cookies for an individual website, view the details of the cookies on your computer, or remove cookies individually or altogether.
To enable cookies on the Alibris website:
1. Click Tasks in the menu bar, select “Privacy and Security”
2 . Select “Cookie Manager”. Click “Allow cookies”
To see the details of cookies placed on your computer or to remove stored cookies from your computer, follow the above steps, then click “View Stored Cookies”. From here you can chose the cookie you wish to obtain information about. To remove it, click “Remove Cookie” or remove all cookies by using the adjacent button.

Netscape 4.x users
1. Click Edit in the menu bar and choose “Preferences”
2. Click “Advanced” in the category tree on the left
3. Click “Accept all cookies”
4. Click “OK”

A: AOL 9.0 Users (Windows)
1. Open AOL
2. From the AOL toolbar, click “Settings”
3. In the “Settings: Essentials” box, click “Internet [web] Options”
4. Under the Privacy tab, move the slider to “Accept all cookies”
5. Click “OK”

AOL 7.0 Users (Windows)
1. Open AOL
2. From the AOL toolbar, click “Settings”. Choose “Preferences”
3. Click “Internet Properties (WWW)”
4. Under the Internet Options menu, select the Privacy tab
5. Select “Edit”
6. Type BetOnline.com in the field labeled “Address of Web Site”
7. Click “Allow”
8. Click “OK”

Please note, if you use AOL 7.0 and continue experiencing login problems, it is due to the Load-Balancing Proxy Servers used by AOL. We cannot resolve this problem.

AOL 6.0 Users (Windows)
1. Open AOL
2. From the AOL toolbar, click “Settings”
3. Click “Preferences”
4. Click “Internet Properties (WWW)”
5. Click the Security tab
6. Click “Internet Zone”. Select “Custom”. The Security Settings window will appear
7. Scroll until you see Cookies
8. Enable “Allow per-session cookies”
9. Click “OK”

AOL 5 Users (Windows)
1. Open AOL
2. Click “Preferences”
3. Click “Internet Properties (WWW)”
4. Click the “Security” tab
5. Click “Internet Zone”. Select “Custom”. The Security Settings window will appear.
6. Scroll down to Cookies.
7. Enable “Allow per-session cookies”
8. Click “OK”

Deleting cookies in AOL
1. Open AOL
2. Click “Preferences”
3. Select the WWW icon.
4. Under “Temporary Internet Files” select “Delete Files”
5. Under “History” select “Clear History”
6. Click “OK”

Firefox users
1. Open the Tools menu and select “Options”. Choose “Privacy”
2. In the Options dialog, expand the Cookies area (click the cross)
3. Click Clear”
4. Select “Allow sites to set cookies”
5. Open the “Keep Cookies” drop-down menu and choose “Until they expire”
6. Click “OK”